Information on EA189 diesel engines

With the VIN Check, you can find out whether your vehicle is affected by the diesel issue. For further questions, the customer service contact options can be found here.

Ask your Volkswagen Retailer

With the vehicle identification number (VIN) of your car, you can ask your Volkswagen Retailer whether your vehicle is affected by the technical NOx measure. For more information, please contact our customer service.

Find your local Volkswagen Retailer

What is a VIN?

The VIN is a unique vehicle identification number. You can find the 17-digit number in the Part I of the registration certificate, formerly known as the vehicle registration document, and in the lower area of your windscreen.

Visualisation of vehicle identification number (VIN) on the windscreen — On the windscreen

Visualisation of VW VIN number in Part I of the registration certificate, formerly known as the vehicle registration document — In the Part I of the registration certificate, formerly known as the vehicle registration document

Each individual customer is important to us

The diesel recall is about much more than just the engines. It is about every single customer. That is why numerous Volkswagen have already successfully received a technical solution. Following a series of strict tests, every one of the technical solutions that we have developed has been approved by the German Federal Office for Motor Traffic (KBA).

We truly appreciate your patience and loyalty and continuously work to restore your faith in the Volkswagen brand. And we will only be 100% satisfied when our customers are once again 100% satisfied with Volkswagen.

You are important to us.