Person sitting in a Volkswagen looking at their phone

VW Connect and We Connect All Services

Every hero has a helping hand. And with the VW Connect or We Connect services, you've got a whole range of them via the new Volkswagen app. Find out which services suit your day-to-day life best and which needs have to be met. You can view all the services and options at a glance here.

The availability of the services described in the VW Connect and VW Connect Plus and We Connect and We Connect Plus packages may differ between countries and depend on the model, model year and vehicle equipment. More information on the services available to you can be found in your myVolkswagen customer areaOpens an external link or in your Volkswagen app.

 

This is an offer by Volkswagen AG, Germany.

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Basic functions

Basic functions such as the Emergency Call Service and the legally required eCall Emergency System are available to you without the conclusion of a separate VW Connect or We Connect contract. If you wish to transfer selected personalised functions from one vehicle to another, you need a Discover Media or Discover Pro. You also need a Volkswagen ID user account and need to log into VW Connect or We Connect with your username and password.

VW Connect and We Connect

Your gateway to Volkswagen’s digital services and the direct connection to your vehicle: with VW Connect or We Connect, your Volkswagen is ready for connectivity. Following one-off activation, you can use lots of helpful and innovative online services free of charge.

Usage of these free services requires you to sign up online to a separate VW Connect or We Connect contract with Volkswagen AG.

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

Service

Technical requirements

Breakdown Call

Standard

Vehicle Status

Standard

Vehicle Health Report1

Standard

Driving Data

Standard

Parking Position

Standard

Service Scheduling

Standard

Mobile key2

Discover Pro (for Passat, Arteon and Golf) or Discover Media (Golf only),  compatible smartphonesOpens an external link

Charging

Electric and hybrid electric vehicle (We Connect/ VW Connect)

Technical requirements

Standard

The diagram illustrates the current sales programme.

VW Connect Plus and We Connect Plus

The entire world of digital services from Volkswagen brings connectivity to a new level: with your Volkswagen ID and VW Connect Plus or We Connect Plus activation, you have access to extra smart functions: from smart navigation with information almost in real time and Internet radio to using your smartphone as a remote control. For even more convenience and entertainment.

Usage of these services requires you to sign up online to a separate VW Connect Plus or We Connect Plus contract with Volkswagen AG.3 

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

Service

Technical requirements

Horn and Turn Signals

-

Online Anti-Theft Alarm

Anti-Theft Alarm

Remote Ventilation Control

Tiguan, Passat and Golf 8 from model year 2025. Requires sufficient battery capacity for the Golf 8 up to model year 2024

Online Auxiliary Heater

Auxiliary Heater

Lock & Unlock4

-

Departure Times

Electric and hybrid electric vehicle

Air Conditioning

Plug-in hybrid vehicle

Charging

Electric and hybrid electric vehicle (We Connect Plus/ VW Connect Plus)

Online Voice Control5

Ready 2 Discover infotainment system at a minimum6; voice control

Internet Radio7 1

Ready 2 Discover infotainment system at a minimum; “Streaming & Internet” package

Apple Music7 8 1

Ready 2 Discover infotainment system at a minimum; “Streaming & Internet” package, only for We Connect Plus

Wi-Fi Hotspot7 1

Ready 2 Discover infotainment system at a minimum

Online Traffic Information

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Online Route Calculation 1

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Filling Stations and Charging Stations

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Online Map Update

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Online Destination Import1

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Parking Spaces

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Online Gracenote

Touareg from model year 2024

3D City Maps

Touareg from model year 2024

Online POI Search

Touareg from model year 2024

Weather

Touareg from model year 2024

News

Touareg from model year 2024

Online Voice Assistant9

Passat, Tiguan and Golf from model year 2025

Area Alert1

VW Connect Plus from model year 2025, depending on production period

Speed Alert1

VW Connect Plus from model year 2025, depending on production period

Technical requirements

-

The diagram illustrates the current sales programme.

In-Car Apps in your Volkswagen

With your Volkswagen ID and VW Connect or We Connect activated, you can use other useful services from Volkswagen or other providers. Download handy functions and In-Car Apps in the In-Car Shop1.

In-Car App

Technical requirements

Spotify

Tiguan, Passat and Golf 8 from model year 2025, VW Connect Plus

Vehicle Service

Tiguan, Passat and Golf 8 from model year 2025, VW Connect

Technical requirements

Tiguan, Passat and Golf 8 from model year 2025, VW Connect Plus

The diagram illustrates the current sales programme.

Upgrades

Upgrades allows you to equip your Volkswagen with additional functions flexibly and at a later date. To purchase and use upgrades, you need a Volkswagen ID user account, a valid VW Connect or We Connect contract and your primary user credentials, i.e. the link between your user account and the specific vehicle. Your vehicle also needs to have the technical functions and hardware equipment required for the relevant product and may depend on the model year and production date. The upgrades available for the specific vehicle can be viewed and purchased by the primary user in the infotainment system In-Car Shop1 or in the Volkswagen Connect shopOpens an external link. Paid-for products can be purchased in the In-Car Shop and the Volkswagen Connect shop with the payment methods that are currently available and can be viewed there. Your Volkswagen dealership is also happy to advise on questions regarding upgrades and their availability. Purchased and activated functions remain with the vehicle, can be used by all drivers and cannot be transferred to other vehicles.

Function

Technical requirements

Navigation

For VW Connect / We Connect-ready vehicle; Ready 2 Discover

App-Connect including App-Connect Wireless for Apple CarPlay and Android Auto10

For VW Connect / We Connect-ready vehicle; Ready 2 Discover or Discover Media for wireless use of Apple CarPlay and Android Auto by Google

Voice control11,5

For VW Connect / We Connect-ready vehicle; Ready 2 Discover6 or Discover Media

Mood Lighting

Golf 8; ambient lighting; Ready 2 Discover, Discover Media or Discover Pro

Dynamic Background Lighting

Golf 8; ambient lighting; Ready 2 Discover, Discover Media or Discover Pro

Light Assist

Golf 8; Ready 2 Discover, Discover Media or Discover Pro

Adaptive Cruise Control ACC12

Golf 8; speed limiter; Ready 2 Discover, Discover Media or Discover Pro

Dynamic Road Sign Display

Golf 8; Ready 2 Discover

Technical requirements

For VW Connect / We Connect-ready vehicle; Ready 2 Discover

The diagram illustrates the current sales programme.

Packages & renewal prices*

VW Connect- and We Connect-ready vehicles are ready for connectivity as standard. For new vehicles, depending on equipment, specific service bundles are available free of charge for an initial contract period. You can extend the services via your In-Car Shop in the infotainment system, for example, or via the Volkswagen Connect shopOpens an external link. 

*will vary for the new Touareg

VW Connect / We Connect

VW Connect Plus / We Connect Plus (for infotainment systems without navigation function)

VW Connect Plus / We Connect Plus (for infotainment systems with navigation function)

Extend by 1 year
(inc. VAT)

-

81,50 €

149,00 €

Extend by 2 years
(inc. VAT)

-

139,00 €

249,00 €

Extend by 1 year
(inc. VAT)

-

Extend by 2 years
(inc. VAT)

-

The diagram illustrates the current sales programme.

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Woman looking at a mobile phone. A red Volkswagen in the background

The Volkswagen app brings together the wide range of connectivity services offered by VW Connect, We Connect and Car-Net. It presents many key functions and services at a glance and offers even more convenience. Watch the video about the app here.

Download from the App Store
Download from Google Play

Next Steps

© Volkswagen 2024

Disclaimer by Volkswagen

1.
Not available for the Touareg from model year 2025.
2.
Only available with the optional Discover Pro (for Passat, Arteon and Golf) or Discover Media (Golf only) navigation systems and in conjunction with the Volkswagen app. Five free mobile keys are available to start with for the Passat and the Arteon and, once the function has been purchased, five mobile keys are also available for the Golf. Mobile keys can be redeemed within the first four years of conclusion of the VW Connect / We Connect contract. The transfer of a mobile key requires a key sender identity check through the Volkswagen Ident procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device.
3.

When you buy a new vehicle, you have the opportunity to use digital services from VW Connect / VW Connect Plus or We Connect / We Connect Plus for the free initial contract period. To use the VW Connect / VW Connect Plus or We Connect / We Connect Plus services, you must have a Volkswagen ID user account and need to log in with your username and password. Once the Volkswagen ID user account has been successfully set up and linked to your vehicle, you can use the vehicle-, country-, software- and equipment-specific digital services for an initial contract period free of charge. For this purpose, a separate VW Connect / VW Connect Plus or We Connect / We Connect Plus contract must be concluded with Volkswagen AG online at https://www.myvolkswagen.net or via the “Volkswagen” app (available in the App Store and Google Play Store). The actual length of the free contract period depends on when you activate the digital services. From the ninetieth day after initial delivery at the latest, the free initial contract period will begin to reduce automatically. You can view the exact contract period for your specific vehicle on myVolkswagen https://www.myvolkswagen.net.

For customers with VW Connect and VW Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use this service with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.

For customers with We Connect and We Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of the streaming services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use these services with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.

A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app “Volkswagen”.     The services included in the We Connect and We Connect Plus or VW Connect and VW Connect Plus packages may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. More information is available at https://connect.volkswagen.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.  

4.
The Lock & Unlock service is security-related and requires an identity check using the Volkswagen Ident procedure. Your identity will be verified by a Volkswagen dealership or via AutoIdent procedure by IDNow.
5.
Online Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian. The language you can use to interact with Voice Control depends on the language selected in your infotainment system.
6.
Voice control of navigation functions with “Ready 2 Discover” is only possible following activation of the upgrade: “Navigation”.
7.
The use of mobile online services is enabled by means of an integrated Internet connection. 1. For customers with VW Connect and VW Connect Plus: For the use of the Wi-Fi hotspot and Alexa, where available, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Wi-Fi hotspot and Alexa services, where available, with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad. 2. For customers with We Connect and We Connect Plus: For the use of the streaming services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use these services with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.
8.
Use requires an account with a relevant streaming service.
9.
The online voice assistant is currently available for the following languages: English (UK and US), German, Danish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Swedish, Spanish and Czech. For the languages English (UK and US), German, Spanish and Czech, there is also a connection to the knowledge database Wikipedia. For these languages, the “ChatGPT” artificial intelligence is also integrated (connection to Chat GPT Version 3.5 Turbo). Note: ChatGPT answers may vary, contain incomplete, inaccurate or irrelevant information, and infringe upon third-party rights. Accordingly, do not rely on the answers without checking them based on other sources of information. Furthermore, make sure that the use or dissemination of the responses, e.g. on social media or online, does not infringe upon any third-party rights (particularly copyrights or data protection rights). The language you can use to interact with the voice assistant depends on the language selected in your infotainment system. This is also responsible for the voice assistant functions, which may vary depending on the set language. If you consent to the processing of your location data for the online voice assistant, or add location information to your voice request, you will also receive location-specific search results. You may give consent while connecting your vehicle with your Volkswagen ID user account, or subsequently in your Volkswagen ID user account or via the following link https://www.myvolkswagen.net/start/en/onlinespeechconsent.html, which is also displayed in your vehicle infotainment system in the form of a QR code.  
10.
In principle, App-Connect enables the use of Apple CarPlay and Android Auto technologies. Both technologies are the responsibility of Apple and Google, whereby Volkswagen AG has no influence on country-specific availability of Apple CarPlay and Android Auto and therefore the availability of the relevant technology may vary according to country. The availability of Apple CarPlay can be found at https://www.apple.com/ios/feature-availability/#apple-carplay and the availability of Android Auto can be found at https://www.android.com/auto/. The functions may be subject to changes to content or may be ceased during the contract period. To avoid distraction, only certified apps can be started during the journey. In this context, please also be aware that some apps are not offered for each of the two technologies. Information on the compatibility of smartphones can be found for Apple CarPlay at https://www.apple.com/ios/carplay/ and for Android Auto at https://www.android.com/auto/. Apple CarPlay is a trademark of Apple Inc. Android Auto is a trademark of Google LLC. 
11.
Use of expanded Online Voice Control functions requires a Volkswagen ID and active We Connect licence. Depending on the vehicle model and its equipment, you can use your voice to control lots of vehicle features and online services with ease.
12.
ACC operates in a speed range between 30 km/h (20 mph) and 210 km/h (130 mph). This speed range may vary depending on the market. You can override ACC control at any time. When you brake, the control system is stopped. When you accelerate, it is interrupted for the duration of acceleration and then continues. If a trailer is attached to your vehicle, ACC offers less dynamic control. If the automatic deceleration triggered by ACC is not sufficient, the ACC will display a message in the instrument cluster prompting you to brake. The red warning lamp will light up and an audible warning will sound. ACC’s smart technology cannot override the laws of physics and operates exclusively within the system’s limitations. Drivers must never be led by the additional convenience into taking safety risks.
Volkswagen Group Ireland Limited (“VWGI”) believes the specifications and pricing on this website to be accurate and correct at the date of publication. Specifications, pricing, standard equipment, options, fabrics and colours are subject to change without notice by VWGI. Volkswagen Ireland reserves the right to change specification, prices and withdraw products from sale without notice. Please note that some possible configurations may no longer be available in production or stock. Contact your retailer for the latest information. Some vehicles are pictured with options that may be available at extra cost or may not be available on some models. Ask your retailer about availability of options and verify that the vehicle you ordered includes the equipment you ordered. Used Cars Disclaimer: All cars that are older than five years or have more than 120,000KM do not qualify for the Volkswagen Approved Used Car programme. *Recommended Dealer Delivery for ID. models includes an optional S-Pack ID. Service Plan (this includes one service with pollen filter and brake fluid replacement) which can be removed upon request. For non-ID. models, the *Recommended Dealer Delivery includes a full 3-year Service Plan (this includes 3 services) which can also be removed upon request. Please consult with your Volkswagen retailer for more information.