ID Imports

Volkswagen points out that a number of Volkswagen ID. models produced in China have been imported to International markets through unofficial channels.

Despite inaccurate claims made by unauthorized resellers, those Volkswagen ID. models which are offered do not come with an international warranty. Additionally, all service and maintenance requirements including warranty and goodwill cannot be undertaken by authorized dealers or any service facility approved by Volkswagen. Furthermore, Volkswagen and the respective importer cannot provide the customers with Volkswagen Genuine Parts for models which are purely sold in China like Volkswagen ID.6.

Customers who do choose to buy through these unofficial channels should do so knowing that in addition to a lack of servicing, warranty and spare parts supply, the vehicles come with a software version intended for another market. Similar to warranty and servicing, this cannot be supported by Volkswagen dealers. In addition, those unauthorized imported ID. models were built for Chinese market conditions only. Thus, they are not homologated for other markets and adapted to specific market requirements and do not have an European type approval and Certificate of Conformity (CoC).

Volkswagen and the official importer remain committed to customers and therefore we strongly encourage customers to exercise the utmost caution and rethink purchasing a Volkswagen ID. model through unofficial channels. We recommend customers to visit authorized dealers to explore the latest range of available Volkswagen products that are officially released for sale in the specific market and come with the established warranty and servicing support. Volkswagen and the authorized importer will be happy to arrange contact with authorized dealers.